[opensource] Letter writing for OSS hardware support

Adam Porr porr.4 at osu.edu
Thu Oct 26 08:59:50 EDT 2006

Where does IBM\Lenovo fall in your list? I've never had any problems
using my Thinkpad T41 with Linux.  Is there an issue that I am unaware
of? You should take a look at Lenovo if you have not yet.


On 10/26/06, Steven James Samuel Stapleton <stapleton at mps.ohio-state.edu> wrote:
> OK, first of all, I've had several notebooks in the past, and always been
> burned by tech support. There are four companies that have not burned me in
> hardware support in my use of them:
> 1) Uses horribly components and I will not buy
> 2) Does not have any options to meet my needs
> 3) Is involved in a litigation that who's charges are self-descriptive of
> the litigation and I refuse to buy from
> 4) Has good hardware, and above par support, but has modified it so it is a
> bit quirky in FreeBSD or Linux (that may explain why I've had bad
> experiences with Ubuntu on my current notebook)
> 5) There are many I've heard to be good, but I am nervous at switching now
> that I have found something that is already mostly good
> Anyway, manufacturer number 4, who if I had to buy a notebook again, I still
> would still use, is Toshiba. I can deal with non-functional PCMCIA and
> Wireless in Linux/BSD, better than I can with a company that doesn't support
> their hardware, and support it right. Anyway, I've never seen a place as
> helpful when I've called in for tech support - the first string of people
> could even answer what my PCMCIA controller was - most first string'ers
> couldn't even tell you the video chipset in other places I've found.
> Regardless, enough of *why* I like them, time to fix why I don't.
> Would anyone here be interested in joining me in writing letters to them to
> try to get them to write drivers for the Open Source operating systems, and
> if possible, open source drivers (I can't say must-be open source, because
> there are times, such as with nVidia and ATI, where such is not legally
> possible)? I've already written a letter specific to my case, but I was
> wondering if anyone else would like to join me. The main concept of the
> letter would be "I would buy a Toshiba notebook if it had drivers for
> [insert one or more open source operating systems here]".
> Anyone up for that and would like to help me draft a general letter?
> Thanks,
> -Jim Stapleton
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