[opensource] Letter writing for OSS hardware support

Steven James Samuel Stapleton stapleton at mps.ohio-state.edu
Thu Oct 26 17:18:39 EDT 2006

I will /never/ get HP/Compaq again, their hardware quality kinda low, and their support quality for personal computer is even lower.

Seeing what's in Gateways when I did tech support repairing them, I'll not get a gateway either.

Dell, quality/support is good, and would be otherwise acceptable. Google "Paul Dell" and "Lawsuit", that's why I won't get Dell - you buy not just your computer, but you also pay implicitly for what the company provides to the world/community. Before this, I'd have happily gotten Dell.

-Jim Stapleton

  ----- Original Message ----- 
  From: Sean Lee 
  To: porr.4 at osu.edu 
  Cc: opensource at cse.ohio-state.edu 
  Sent: Thursday, October 26, 2006 9:34 AM
  Subject: Re: [opensource] Letter writing for OSS hardware support

  Also, I've gone through HP/Compaq, Dell, and gateway notebooks... all run linux flawlessly.  I have every single component working, even the softkeys and touchpad.  So, I'm not sure what else you need.  Toshiba notebook support in linux is also up there, that I'm sure of.  and of course, the thinkpads are just absolutely wonderful in linux. 

  You don't need the specific driver for each component, pcmcia works through hotplug/coldplug modules, and wireless usually can be solved using ndiswrapper in the worst case scenario.  But the fact that I have all the softkeys and all intended features (and more) of my touch pad working in linux, says that the support in linux for notebooks is 'on par.' 

  If you have some issues (I'm on a dell right now) ask the list, maybe someone knows the answer to your problem.


  On 10/26/06, Adam Porr <porr.4 at osu.edu> wrote:
    Where does IBM\Lenovo fall in your list? I've never had any problems 
    using my Thinkpad T41 with Linux.  Is there an issue that I am unaware
    of? You should take a look at Lenovo if you have not yet.


    On 10/26/06, Steven James Samuel Stapleton < stapleton at mps.ohio-state.edu> wrote:
    > OK, first of all, I've had several notebooks in the past, and always been
    > burned by tech support. There are four companies that have not burned me in 
    > hardware support in my use of them:
    > 1) Uses horribly components and I will not buy
    > 2) Does not have any options to meet my needs
    > 3) Is involved in a litigation that who's charges are self-descriptive of 
    > the litigation and I refuse to buy from
    > 4) Has good hardware, and above par support, but has modified it so it is a
    > bit quirky in FreeBSD or Linux (that may explain why I've had bad
    > experiences with Ubuntu on my current notebook) 
    > 5) There are many I've heard to be good, but I am nervous at switching now
    > that I have found something that is already mostly good
    > Anyway, manufacturer number 4, who if I had to buy a notebook again, I still 
    > would still use, is Toshiba. I can deal with non-functional PCMCIA and
    > Wireless in Linux/BSD, better than I can with a company that doesn't support
    > their hardware, and support it right. Anyway, I've never seen a place as 
    > helpful when I've called in for tech support - the first string of people
    > could even answer what my PCMCIA controller was - most first string'ers
    > couldn't even tell you the video chipset in other places I've found. 
    > Regardless, enough of *why* I like them, time to fix why I don't.
    > Would anyone here be interested in joining me in writing letters to them to
    > try to get them to write drivers for the Open Source operating systems, and 
    > if possible, open source drivers (I can't say must-be open source, because
    > there are times, such as with nVidia and ATI, where such is not legally
    > possible)? I've already written a letter specific to my case, but I was 
    > wondering if anyone else would like to join me. The main concept of the
    > letter would be "I would buy a Toshiba notebook if it had drivers for
    > [insert one or more open source operating systems here]". 
    > Anyone up for that and would like to help me draft a general letter?
    > Thanks,
    > -Jim Stapleton
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